1. THE RIGHT TO SUBMIT A CLAIM FOR DEFFECTIVE GOODS
2. THE PLACE AND MEANS OF EXERCISING THE RIGHT TO SUBMIT A CLAIM FOR DEFFECTIVE GOODS
The right to return the goods or submit a claim on defective goods can be exercised in a written form- by e-mail. The affected goods can be delivered in person, via Slovak Post, or using a carrier. The claim must include a written description of the damage that is subject to the claim and a purchase receipt for the goods or a delivery note.
3. THE RESPONSIBILITY OF THE SELLER
The Seller is responsible for ensuring that the goods sold have the quality and performance generally required by the Seller or described/expected by the manufacturer, that these comply with the requirements, the legal regulations in the amount determined and correspond with the purpose listed by the Seller as the purpose of use or a purpose that the goods are normally used for. The Seller is responsible for any defects occurred on the product after acceptance (purchase) of the goods if these occur within the warranty period.
The Seller is not responsible for defects in the following cases:
– the Customer caused the damage himself
– the Customer was aware of the defect before accepting the goods
a discount from the purchase price was granted due to the defect
– the damage was caused during the warranty period by wear and tear of – the goods by incorrect or excessive use
– the goods were mechanically damaged or destroyed by improper handling
– the color of the material does not exactly correspond to the color displayed on the website based on which the goods were purchased
– the precision of the print on the material does not correspond to the picture based on which the goods were purchased as these are original products with an author ‘s design.
After receiving a claim, the Customer shall receive a receipt containing the date the claim was received, the description of the goods that are subject to the claim, date and place of the purchase, description of the defect and the purchase price of the goods. The return claim receipt shall be sent to the e-mail address of the Customer or handed over in person. If the Customer claims a defect on goods, the Seller properly evaluates the claim and decides on its handling immediately, in difficult cases within 3 business days. The Seller shall handle a return claim within 30 days from receiving the claim.
4. DEADLINES FOR FILING WARRANTY CLAIMS
The Seller is responsible for defects on goods for the duration of 24 months from the time the goods are accepted by the Customer unless the packaging or warranty list a longer warranty period. If the claim is resolved by a repair, the warranty period extends by the period of time between when the claim was made and the day the Customer is obligated to accept the repaired goods, regardless of whether he accepted the repaired goods. If the claim is resolved by an exchange of goods, a new warranty period shall be effective from the day new goods are handed over or sent to the Customer. If the claim for defective goods is not submitted within the warranty period, the right of liability for defects expires. After the claim is resolved, the Customer shall be informed in person, by phone, or by e-mail.
5. CONSUMER RIGHTS
In the event of defects on goods, which the Consumer claims during the warranty period, he has the right, in the event of repairable defects, for such defects to be repaired free of charge, duly and timely. If the defect is not repairable and prevents the goods from being properly used, the Consumer has the right to exchange the goods or has the right to withdraw from the purchase and demand a refund of the purchase price. If the defect is repairable, but the Consumer is not able to properly use the goods due to a repeated occurrence of the defect, he has the right to exchange it or has the right to demand a refund of the purchase price. In case of irreparable defects that do not prevent a proper use of the goods, the Consumer has the right to an adequate discount from the purchase price.